PRIVACY POLICY

UK Adhesives – Verified Supplier

Last updated: [05-1-2026]

UK Adhesives (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from our Shopify store.

UK Adhesives operates as a verified and authorised supplier/distributor of adhesive and related products. We are not the manufacturer unless expressly stated.

1. Information We Collect

We may collect the following personal data:

Information you provide

  • Name and company name
  • Billing and delivery address
  • Email address and phone number
  • Enquiries, orders, and correspondence

Information from third parties

  • Credit reference agencies (trade accounts only)
  • Distributors, manufacturers, or logistics partners

Website & technical data

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited, time spent, and interactions

2. How We Use Your Information

We use personal data to:

  • Process and deliver orders
  • Manage customer and trade accounts
  • Respond to enquiries and provide support
  • Improve our website, services, and security
  • Comply with legal and regulatory obligations

Information received from third parties is combined with data you provide and used only for legitimate business purposes.

3. Cookies

Our website uses cookies to:

  • Improve your browsing experience
  • Analyse site performance
  • Ensure website security

You can control cookies through your browser settings.

4. Legal Basis for Processing (UK GDPR)

We process personal data where:

  • It is necessary to perform a contract
  • It is required for legitimate business interests
  • We are legally required to do so
  • You have given consent (e.g. marketing)

You may withdraw consent at any time.

5. When We Share Your Data

We may share personal data with:

  • Shopify (e-commerce platform)
  • Payment service providers
  • Courier and logistics companies
  • IT, analytics, and security providers
  • Credit reference agencies (trade accounts only)

We may also disclose data to comply with legal obligations or protect our rights.
We never sell personal data.

6. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and networks
  • Restricted staff access
  • Regular security updates
  • GDPR-compliant service providers

Please note that internet transmission is not completely secure, and data is shared at your own risk.

7. Marketing Communications

We may contact you with marketing communications if:

  • You request information
  • You make an enquiry
  • You purchase goods
  • You opt in to receive updates

We do not share personal data with third parties for marketing.
You can opt out at any time.

8. Data Retention

We keep personal data only as long as necessary:

  • Contact details: up to 2 years after last interaction
  • Order records: as required by law and warranty obligations
  • Complaint records: in line with legal requirements

Data may be anonymised for statistical use.

9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

You may also complain to the Information Commissioner’s Office (ICO)
👉 https://www.ico.org.uk

10. International Data Transfers

We do not transfer personal data outside the UK or European Economic Area.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page.